Terms and conditions

PRODUCT SPECIFICATIONS & SAFE USE

  • Stuffed teddy bear toys may look harmless but its’ parts such as eyes, nose, hair, buttons and jewellery can pose a choking risk for children if not supervised properly. Ensure there are no small parts that can come off easily. Make sure if zipper is always closed and no fiber is coming out.
  • All dimensions mentioned are approximate. We use only naturally hypoallergenic and anti-bacterial toy filling.

DISCLAIMER

  • We do not take any responsibility if any harm should come due to misuse of Teddy Bear Toy.
  • We do not take any responsibility if any harm should come due to misuse of Teddy Bear Toy.
  • Supervision required for all children under 5 years of age at all time.
  • Use of plush toy is at your own risk.
  • Teddy Bear Australia team or any other parties involved in creating, producing, manufacturing or distributing found or linked with this site shall not be liable for any direct or indirect, consequential, incidental, special, punitive or otherwise damages arising out of access or use of teddy bear toys.

RETURNS

  • Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
    • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, tags and clean.
    • To complete your return, we require a receipt or proof of purchase.
    • There are certain situations where only partial refunds are granted (if applicable)
    Any item not in its original condition, is damaged or missing parts for reasons not due to our errorREFUNDS (if applicable)
    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)
• If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at teddybearsurprise@gmail.com.

SALE ITEMS

• Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.